FAQ
1. What does Mivorao offer?
Mivorao offers a considered selection of everyday products across Party Tableware, Party Drinkware, Home Decor, and Baking & Kitchen Tools.
Our collections are designed for everyday living, gatherings, creative moments, and practical use around the home.
2. How can I place an order?
You can browse our products through the Mivorao website, select the items and available options you would like to purchase, add them to your cart, and complete checkout using one of the available payment methods.
Please review your order details carefully before completing your purchase.
3. What payment methods do you accept?
Available payment methods may include:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
Available options may vary depending on your location, device, browser, and checkout conditions.
4. How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
5. How long does shipping take?
The estimated delivery time after shipment is generally 7–15 business days.
Actual delivery times may vary depending on the destination, carrier, customs procedures, local delivery conditions, and other circumstances outside our control.
6. How much is shipping?
The standard shipping fee is $12.99.
Orders totaling $39.99 or more qualify for free shipping.
Applicable shipping charges are displayed during checkout before the order is completed.
7. Will I receive tracking information?
When available, tracking information may be provided after your order has been shipped.
Please allow some time for tracking information to appear after the package enters the carrier's network.
8. Can I change or cancel my order?
If you need to make a change or request cancellation, please contact us as soon as possible at [email protected].
Because orders may enter processing shortly after payment confirmation, we cannot guarantee that changes or cancellations can be made once processing has begun.
9. What is your return policy?
Eligible returns may generally be requested within 30 days of the delivery date.
Items should generally be unused, in their original condition, and accompanied by the relevant order information.
Please review our Return & Refund Policy for the complete requirements.
10. What if my order arrives damaged or incorrect?
If you receive an item that is damaged, defective, or different from what you ordered, please contact [email protected] with your order number and clear photos of the item and its condition.
We will review the information and assist with an appropriate resolution.
11. How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for a refund to appear may vary depending on your payment provider or financial institution.
12. How can I contact Mivorao?
For customer support and general inquiries, please contact:
Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
When contacting us about an order, please include your order number whenever possible so that we can better assist you.