Refund policy

Return & Refund Policy

At Mivorao, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Return Period

Return requests must be submitted within 30 days of the delivery date.

To help us process your request efficiently, please contact us as soon as possible after receiving your order.

Return Eligibility

Items may generally be eligible for return when they are:

  • Unused and in their original condition
  • In their original packaging, where applicable
  • Free from damage, stains, odors, or signs of use
  • Accompanied by the relevant order information

Certain items may not be eligible for return where their nature, condition, or applicable requirements make a return unsuitable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us with your order number and clear photos of the item and its condition.

We will review the information provided and assist with an appropriate resolution.

How to Request a Return

To request a return, please contact our customer support team at:

[email protected]

Please include:

  • Order number
  • Product name
  • Reason for the return
  • Relevant photos, when applicable

Our team will review your request and provide further instructions when the return is approved.

Return Shipping

Unless an item is damaged, defective, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

For approved returns involving an incorrect, damaged, or defective item, we will review the circumstances and provide appropriate instructions.

Please do not send items back before receiving return instructions from our customer support team.

Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase. The time required for the funds to appear in your account may vary depending on the payment provider or financial institution.

Partial Refunds

In certain circumstances, a partial refund may be considered where an item is returned with damage, missing components, or other conditions that affect its value.

Any applicable adjustment will be communicated during the return review.

Non-Returnable Situations

A return may not be accepted when:

  • The return period has expired
  • The item has been used or damaged after delivery
  • The item is missing essential components or packaging where applicable
  • The condition of the item does not reasonably permit resale
  • The return does not meet the applicable return requirements

Exchanges

If you would like a different item, color, or option, please contact us at [email protected]. Depending on product availability and the circumstances of the request, we will provide the appropriate instructions.

Contact Information

For return and refund questions, please contact:

BRAND: Mivorao
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
WEBSITE: https://mivorao.com/

We appreciate your understanding and are committed to handling return and refund requests in a clear and consistent manner.